Privacy Policy-EU

Last Updated: [18/06/2026]

Gemilai ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our European websites operated under the gemilai.com domain (including country-specific subdomains), purchase our products, contact customer support, or otherwise communicate with us (collectively, the "Services").

This Privacy Policy applies to customers and visitors located in the European Economic Area (EEA), the United Kingdom, and other applicable regions.

1. Data Controller

The data controller responsible for processing your personal information is:

Gemilai (Hong Kong) Limited

Email: support@gemilaicoffee.com

2. Personal Information We Collect

Depending on how you interact with our services, we may collect:

Information You Provide

Name
Email address
Phone number
Billing and shipping address
Order information
Payment confirmation information
Customer service communications
Product reviews and feedback

Information Collected Automatically

When you visit our Website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Cookie and tracking information

3. How We Use Your Personal Information

We use your information to:

Process and fulfill orders;
Arrange shipping and delivery;
Provide warranty and customer support services;
Process returns and refunds;
Communicate with you regarding your orders;
Improve our website and services;
Prevent fraud and protect our business;
Send marketing communications where you have provided consent.

4. Legal Basis for Processing Personal Information

Under GDPR, we process your personal information based on:

Contractual necessity: to process orders and provide purchased products and services;
Legal obligations: to comply with applicable laws and regulations;
Legitimate interests: to improve services, prevent fraud, and maintain website security;
Consent: for marketing communications and non-essential cookies.

You may withdraw your consent at any time.

5. Cookies

We use cookies and similar technologies to operate our Website, analyze website traffic, remember preferences, and improve user experience.

Where required by applicable law, we will request your consent before using non-essential cookies, including analytics and advertising cookies.

You can manage your cookie preferences through our cookie banner or browser settings.

6. Sharing Your Personal Information

We may share your information with trusted third-party service providers, including:

Shopify (website platform);
Payment providers;
Shipping and fulfillment partners;
Customer service providers;
Analytics and marketing service providers.

These providers process personal information only for providing services to us and are required to protect your information.

7. International Data Transfers

Your personal information may be transferred and processed outside the European Economic Area, including countries where our service providers operate.

Where required, we use appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to protect your personal information.

8. Your Rights Under GDPR

Depending on applicable law, you may have the right to:

Access your personal information;
Correct inaccurate information;
Request deletion of your information;
Restrict processing of your information;
Object to certain processing activities;
Withdraw consent;
Request data portability;
Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us using the details below.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide our services;
Fulfill legal obligations;
Resolve disputes;
Enforce agreements.

10. Children's Privacy

Our services are not intended for children under the applicable legal age.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: